Taxis in Norwich
Is there Uber in Norwich?
Yes, Uber is available in Norwich, alongside local taxi firms like us. We’re a licensed Norwich taxi company and the official taxi partner at Norwich Airport. You can book us online, call 01603 552324 or message us on WhatsApp, with no app to download. Our guide to Uber and taxis in Norwich explains how the options compare.
Can I hail a taxi in Norwich or do I need to book?
Our cars are pre-booked, so you can’t flag one down in the street. Book online, call 01603 552324 or message us on WhatsApp, and we’ll confirm your pickup by text. Just landed at Norwich Airport? Head to our office in the arrivals hall and we’ll get you on your way.
How much is a taxi in Norwich?
The fare depends on how far you’re going and the vehicle you need. You’ll find our current prices, including fixed airport fares, on our taxi fares page.
How do I pay?
You pay your driver in the car at the end of your journey. If you have a business account with us, we can invoice the journey to your account instead.
Is the price fixed before I travel?
Yes. Every journey with us is pre-booked at a fixed price, whether it’s across Norwich or to the airport, so you’ll know the cost before you set off. Our taxi fares page shows our current prices.
Booking Information
How do I book a taxi?
You can book a taxi with us in several ways:
- Online through our booking form at a2btaxisnorwich.co.uk/book-a-taxi
- By phone at 01603 552324
- On WhatsApp, by messaging us on 01603 552324
- In person at our Norwich Airport booking office (for airport transfers)
We don’t have an app. Once you’ve booked, we’ll confirm by text and keep you updated as your car’s on its way. If you booked on WhatsApp, your updates come through there.
How far in advance should I book?
We recommend booking at least 24 hours in advance when possible to ensure availability and allow us time to confirm your booking. For last-minute bookings, please call us directly at 01603 552324.
Will I receive confirmation of my booking?
Yes. We’ll confirm your booking by text and send you live updates as your car’s on its way. If you booked on WhatsApp, the confirmation and updates come through there instead.
Can I book a taxi for someone else?
Yes, you can book a taxi on behalf of someone else. Simply provide their details in the booking form or when speaking with our team.
Airport Services
Are you the official taxi provider for Norwich Airport?
Yes, we are the official authorised taxi company for Norwich Airport since 2022. We maintain a booking office in the airport’s arrival hall.
Do you charge for waiting time if my flight is delayed?
No, we do not charge waiting time on any flights booked from Norwich Airport. We monitor flight arrival times and adjust your booking accordingly, so there’s no need to inform us about early or late arrivals.
How do I find my driver at the airport?
For arrivals at Norwich Airport, simply visit our booking office in the arrival hall once you’ve landed and collected your luggage. Your driver will be waiting for you there.
Do you provide airport transfers to other airports?
Yes, we offer transfers to all major UK airports including London airports. You can find our airport transfer fares on our website.
Vehicle Information
What types of vehicles do you have in your fleet?
Our fleet covers everything from solo journeys to group transfers and business travel:
- Standard taxis: comfortable saloon cars seating up to 4 passengers, ideal for everyday journeys around Norwich and short airport runs
- 8-seater minibuses: for larger groups, family trips, work outings or airport transfers with luggage. Book a few hours ahead for guaranteed availability
- Wheelchair-accessible vehicles: fitted with integrated ramps, secure restraints and induction loops. Please book in advance and tell us about any specific access needs
- Executive cars: for corporate travel, weddings and special occasions where appearance matters. Please book at least 24 hours ahead
- Eco-friendly vehicles: lower-emission options for environmentally conscious customers
Need a specific vehicle type? Let us know when booking and we’ll match you to the right car for your journey.
Do you have wheelchair-accessible taxis?
Yes, we have wheelchair-accessible taxis with a ramp and a securing system for your chair. They aren’t always on the road, so they’re pre-book only. Tell us you need one when you book, and see our disabled access and support page for more.
Can I request a specific type of vehicle?
Yes, you can request a specific type of vehicle when booking. Please note your requirements in the “Additional requests” section of our booking form or mention it when calling.
Do you provide child or booster seats?
We can provide booster seats. Just let us know when you book so we can have one ready in your vehicle. We don’t carry full child car seats, but you’re welcome to bring your own. If you’re travelling to or from an airport, we can store your child seat at our offices while you’re away and have it ready for your return journey home.
Payment Information
What payment methods do you accept?
We accept:
- Cash
- Credit/debit cards
- Corporate account billing (for approved business accounts)
When do I pay for my journey?
Payment is typically made at the end of your journey directly to the driver.
Do you offer receipts?
Yes, our drivers can provide receipts upon request at the end of your journey.
Cancellation and Changes
How do I cancel or change my booking?
To cancel or change a booking, please call us as soon as possible at 01603 552324. Please provide your booking reference or the details of your journey.
Is there a cancellation fee?
Cancellation fees may apply for late cancellations or no-shows, particularly for pre-booked airport transfers. Please contact us as early as possible if you need to cancel.
Special Services
Do you offer services for passengers with disabilities?
Yes, we offer a range of services for passengers with disabilities:
- Wheelchair-accessible vehicles
- Chaperone service for those requiring additional assistance
- Drivers trained to assist passengers with various mobility needs
What is your Chaperone Service?
Our Chaperone Service provides passenger assistants to accompany you during your journey. This service is particularly helpful for elderly passengers, those with disabilities, or unaccompanied minors. For more information, visit our Chaperone Service page.
Do you offer corporate accounts?
Yes, we offer business accounts for regular corporate clients. Benefits include priority booking, monthly invoicing, and dedicated account management. For more information, visit our Accounts page.
Fares and Pricing
How are your fares calculated?
Our fares are based on the distance of your journey and the vehicle you need. Every journey is a fixed price agreed when you book, including local trips around Norwich, so there’s no meter running. Executive vehicles and multiple stops may cost a little more.
Do you have fixed prices for airport transfers?
Yes, we offer fixed prices for airport transfers. You can view our fare guide for airport transfers on our Taxi Fares page.
Are there any additional charges?
Additional charges may apply for:
- Executive vehicles
- Multiple stops
Contact Information
How can I contact your customer service team?
You can contact our customer service team:
- By phone: 01603 552324
- By email: Through our Contact page
- In person: At our Norwich Airport booking office
What are your operating hours?
Our Norwich phone line is open 3am to midnight, 7 days a week. Call 01603 552324 to book or speak to our team.
Pre-booked journeys can be arranged for any time of day or night, including:
- Early-morning airport transfers (we’ll be at your address before sunrise)
- Late-night hospital trips, station pickups and out-of-hours travel
- Pre-booked corporate runs and account journeys
Online bookings through our booking form can be submitted any time. Same-day requests within phone-line hours are usually confirmed within minutes. Anything submitted between midnight and 3am is confirmed as soon as the line reopens.
At Norwich Airport, our terminal-based office is staffed in line with arriving flights, so on-the-day bookings are always possible if you’ve just landed.
How do I provide feedback about my journey?
We welcome your feedback. Please contact us through our website or call us directly to share your experience.
