Booking Information
How do I book a taxi?
You can book a taxi with us in several ways:
- Online through our booking form at a2btaxisnorwich.co.uk/book-a-taxi
- By phone at 01603 552324
- In person at our Norwich Airport booking office (for airport transfers)
How far in advance should I book?
We recommend booking at least 24 hours in advance when possible to ensure availability and allow us time to confirm your booking. For last-minute bookings, please call us directly at 01603 552324.
Will I receive confirmation of my booking?
Yes, we will confirm your booking via email or phone after you submit your request through our online form.
Can I book a taxi for someone else?
Yes, you can book a taxi on behalf of someone else. Simply provide their details in the booking form or when speaking with our team.
Airport Services
Are you the official taxi provider for Norwich Airport?
Yes, we are the official authorised taxi company for Norwich Airport since 2022. We maintain a booking office in the airport’s arrival hall.
Do you charge for waiting time if my flight is delayed?
No, we do not charge waiting time on any flights booked from Norwich Airport. We monitor flight arrival times and adjust your booking accordingly, so there’s no need to inform us about early or late arrivals.
How do I find my driver at the airport?
For arrivals at Norwich Airport, simply visit our booking office in the arrival hall once you’ve landed and collected your luggage. Your driver will be waiting for you there.
Do you provide airport transfers to other airports?
Yes, we offer transfers to all major UK airports including London airports. You can find our airport transfer fares on our website.
Vehicle Information
What types of vehicles do you have in your fleet?
Our fleet covers everything from solo journeys to group transfers and business travel:
- Standard taxis — comfortable saloon cars seating up to 4 passengers, ideal for everyday journeys around Norwich and short airport runs
- 8-seater minibuses — for larger groups, family trips, work outings or airport transfers with luggage; book a few hours ahead for guaranteed availability
- Wheelchair-accessible vehicles — fitted with integrated ramps, secure restraints and induction loops; please book in advance and tell us about any specific access needs
- Executive cars — for corporate travel, weddings and special occasions where appearance matters; please book at least 24 hours ahead
- Eco-friendly vehicles — lower-emission options for environmentally conscious customers
Need a specific vehicle type? Let us know when booking and we’ll match you to the right car for your journey.
Do you have wheelchair-accessible taxis?
Yes, all our taxis are equipped with the latest range of disabled access aids for ease of use for wheelchair customers. When booking, please indicate if you require a wheelchair-accessible vehicle.
Can I request a specific type of vehicle?
Yes, you can request a specific type of vehicle when booking. Please note your requirements in the “Additional requests” section of our booking form or mention it when calling.
Payment Information
What payment methods do you accept?
We accept:
- Cash
- Credit/debit cards
- Corporate account billing (for approved business accounts)
When do I pay for my journey?
Payment is typically made at the end of your journey directly to the driver.
Do you offer receipts?
Yes, our drivers can provide receipts upon request at the end of your journey.
Cancellation and Changes
How do I cancel or change my booking?
To cancel or change a booking, please call us as soon as possible at 01603 552324. Please provide your booking reference or the details of your journey.
Is there a cancellation fee?
Cancellation fees may apply for late cancellations or no-shows, particularly for pre-booked airport transfers. Please contact us as early as possible if you need to cancel.
Special Services
Do you offer services for passengers with disabilities?
Yes, we offer a range of services for passengers with disabilities:
- Wheelchair-accessible vehicles
- Chaperone service for those requiring additional assistance
- Drivers trained to assist passengers with various mobility needs
What is your Chaperone Service?
Our Chaperone Service provides passenger assistants to accompany you during your journey. This service is particularly helpful for elderly passengers, those with disabilities, or unaccompanied minors. For more information, visit our Chaperone Service page.
Do you offer corporate accounts?
Yes, we offer business accounts for regular corporate clients. Benefits include priority booking, monthly invoicing, and dedicated account management. For more information, visit our Accounts page.
Fares and Pricing
How are your fares calculated?
Our fares are calculated based on distance traveled and may include additional charges for services such as airport pickups or executive vehicles. For standard journeys around Norwich, we use a metered fare system.
Do you have fixed prices for airport transfers?
Yes, we offer fixed prices for airport transfers. You can view our fare guide for airport transfers on our Taxi Fares page.
Are there any additional charges?
Additional charges may apply for:
- Late night/early morning journeys
- Holiday service
- Executive vehicles
- Multiple stops
Contact Information
How can I contact your customer service team?
You can contact our customer service team:
- By phone: 01603 552324
- By email: Through our Contact page
- In person: At our Norwich Airport booking office
What are your operating hours?
Our Norwich phone line is open 6am to 11pm, 7 days a week — call 01603 552324 to book or speak to our team.
Pre-booked journeys can be arranged for any time of day or night, including:
- Early-morning airport transfers (we’ll be at your address before sunrise)
- Late-night hospital trips, station pickups and out-of-hours travel
- Pre-booked corporate runs and account journeys
Online bookings through our booking form can be submitted any time. Same-day requests within office hours are usually confirmed within minutes; overnight requests are confirmed first thing the following morning.
At Norwich Airport, our terminal-based office is staffed in line with arriving flights, so on-the-day bookings are always possible if you’ve just landed.
How do I provide feedback about my journey?
We welcome your feedback. Please contact us through our website or call us directly to share your experience.
